Return Policy

At Barrel Whiskey Ltd, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return policy below to understand how we can assist you.

Returns and Exchanges

• Eligibility: Items eligible for return must be unopened, in their original packaging, and in the same condition as when received. Returns must be initiated within 30 days of purchase.
• Non-Returnable Items: Due to the nature of our products, opened or partially consumed items cannot be returned. Limited edition or special order items are also non-returnable.

Return Process

1. Initiate a Return: Contact our customer service team at sales@barrelwhiskey.com to initiate the return process. Please provide your order number and reason for the return.
2. Receive Return Authorization: Our team will review your request and provide you with a return authorization and instructions on how to return the item.
3. Ship the Item: Securely pack the item in its original packaging and include the return authorization slip. Ship the package to the address provided by our customer service team.
4. Inspection and Refund: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If approved, a refund will be issued to your original method of payment within 7-10 business days. Shipping costs are non-refundable.

Damaged or Incorrect Items

• Damaged Items: If you receive a damaged item, please contact us immediately at sales@barrelwhiskey.com. Provide your order number and photos of the damaged item. We will arrange for a replacement or refund.
• Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receiving your order. We will provide instructions for returning the incorrect item and ensure the correct item is shipped promptly.

Exchanges

• If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Return Shipping Costs

• The customer is responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item. In such cases, we will provide a prepaid return shipping label.

Contact Us

For any questions or concerns regarding our return policy, please contact our customer service team at sales@barrelwhiskey.com

. We are here to assist you and ensure your experience with Barrel Whiskey Ltd is exceptional.

Thank you for choosing Barrel Whiskey Ltd. We appreciate your business and look forward to serving you again soon!